Shipping & Returns

Where we deliver

We currently offer delivery across India. Service availability may depend on the delivery address and courier coverage.

Order processing and delivery

Orders are generally processed within 1–2 business days after payment is verified.

The current estimated delivery time is 5–7 business days for standard shipping and 2–3 business days for express shipping. These estimates are approximate and can vary by destination, courier operations, weather, and other circumstances outside our control.

Shipping charges

Standard and express shipping charges apply to all delivery orders. The applicable charge is shown at checkout before you place your order.

The available shipping options and applicable charge are shown at checkout before you place your order.

Tracking and delivery help

Once an order has shipped, use the tracking details provided for that order to check its progress. Tracking updates depend on the courier.

For help with a delayed or missing shipment, contact info@ecoluxe.life and include your order ID.

Return eligibility

Contact us within 7 days of delivery if an item arrives damaged, defective, or different from what you ordered.

For hygiene reasons, opened personal-care products are not eligible for return. Any item approved for return must be unused and in its original packaging.

How to request a return

Email info@ecoluxe.life within the 7-day period. Include your order ID, a description of the issue, and clear photos where relevant so we can review the request.

Please wait for our approval and return instructions before sending an item back. Items sent without prior approval may not be accepted.

Return review and resolution

We will review the information and let you know whether the item qualifies for a return or another resolution. This policy does not limit rights available under applicable consumer-protection law.

When a refund may be issued

Refunds may be issued for an eligible approved return, or for an order cancellation that we have accepted.

Each request is reviewed before a refund is approved. If a refund is approved, we will confirm the amount and next steps.

Refund method and timing

Approved refunds are sent to the original payment method. Please allow 5–10 business days after approval for the payment provider or bank to post the refund; the time can vary by provider.

Refundable shipping charges

Shipping charges are non-refundable unless the issue was caused by us. Any exception or adjustment will be confirmed when we review your request.